The Authority Brands' 2025 Convention brought all of our brands together in one place to learn, grow, and celebrate. One of the highlights of our event was the Gala Awards, where we recognized our Franchise Owners of the Year for 2024.
The highest honor that can be bestowed upon a franchisee is Franchisee of the Year, a recognition reserved for those who truly embody the brand’s values, uphold its systems, and drive consistent business growth through effective training, management, and professional service.
For 2024, Benjamin Franklin Plumbing recognized Hallam Cottingham of Greenville, SC, with this honor.
“Hallam highlights exceptional leadership, dedication, and commitment to excellence,” said Lance Sinclair, Brand President. “Despite already running a profitable business for years, he understands the importance of adapting to market changes and is proactively implementing strategies to secure long-term success. He has taken on the challenging task of thoroughly evaluating every aspect of his business and making necessary changes to strengthen its future.”
Under Hallam’s leadership, his team has achieved remarkable results, including 79% year-over-year growth. His focus on continuous training and improvement has driven outstanding operational performance with the average ticket size exceeding $1,000, a booking rate over 90%, and conversion rates of 82%.
These results stem from a commitment to ongoing professional development, leveraging Success Academy training. He achieved 111 Success Academy Online course completions in the last quarter of 2024 alone and attended multiple live training sessions.
“Hallam Cottingham exemplifies what it means to be a Franchisee of the Year leader who invests in his team, embraces innovation, and consistently raises the bar for success,” Lance said.
Follow the links below to learn more about Benjamin Franklin Plumbing:
