Authority Brands News | Authority Brands Blog

Celebrating Customer Service Week: Real Stories of Compassion, Commitment, and Care Customer Service Week is a time to honor the people who make a difference every day. Since its national recognition by the U.S. Congress in 1992, this week has become a meaningful opportunity to spotlight the dedication, empathy, and quick thinking of customer service ... Read Post

Authority Brands Appoints Josh Greear as Chief Financial Officer Columbia, MD (September 22, 2025) – Authority Brands, one of the largest multi-brand franchisors in the home services sector, today announced the appointment of Josh Greear as Chief Financial Officer. Greear’s appointment follows the recent appointment of Jay Caiafa as Chief ... Read Post

Authority Brands Names Jay Caiafa as Chief Executive Officer COLUMBIA, Md., July 9, 2025 -- Authority Brands, a franchise industry leader with an extensive portfolio of leading home service brands, today announced the appointment of Jay Caiafa as Chief Executive Officer, succeeding Craig Donaldson, who has decided to step down after ... Read Post

Authority Brands + Boys & Girls Clubs of America In 2023 and 2024, Authority Brands and Boys & Girls Clubs of America partnered to help Club youth achieve their full potential in life and work. Authority Brands has provided an annual grant to fund Life & Workforce Readiness programming in local Clubs and concentrated its ... Read Post

Authority Brands Hosts Successful 2025 Convention Every other year, Authority Brands hosts our Authority Brands Convention, bringing franchise owners from all 15 of our brands under one roof for a few days of learning, networking… and fun! Conventions play a pivotal role in the success of franchise businesses. For Authority ... Read Post

Success Academy Wins Gold and Bronze in Brandon Hall Group’s Excellence in Technology Awards The 2023 Brandon Hall Group Excellence Awards™ are given for work in Learning and Development, Talent Management, Talent Acquisition, Human Resources, Sales Enablement, Future of Work, and Education Technology. Success Academy, a leader in innovative training for the ... Read Post